We take care of the systems so that you can concentrate on your business. It's that simple.
Our 24/7 services on Integral Systems Management let you forget the complexity of the systems and concentrate on the information that is key to your business, but without losing the knowledge of this systems. In CAPSiDE we take care of your business so it does not stop.
- Service provided by expert engineers with detailed knowledge of the customer, 24 hours a day.
- Advanced monitoring systems and services (business level) for all layers of the service. We monitor availability, performance, user experience and security of service.
- Internal and external monitoring, ability to monitor from anywhere in the world.
- Proactive commitment guaranteed by SLA (see highlights)
- Security software inventory and patch management: proactive, metrics and performance times defined and guaranteed by SLA
- Periodic backups restoration drills including final written report.
- 24/7 services imply an operation time under 10 minutes regarding critical alerts.
- Management of all software components.
- Assistance in improving the final applications.
- Lifecycle Management Applications.
- Dimensioning and systems architecture planning regarding to business metrics (capacity planning).
- Continuous systems improvement: configuration and final applications.
- Documentation of the physical and logical architecture, documentation of the parameters to be measured and operating procedures.
- Reports and ongoing monitoring of the service in conjunction with the customer.
- Service return plan for all projects.