CAPSiDE

GEC entrusts CAPSiDE with its whole systems engineering in order to maximize availability, performance, security and scalability of its online platform.

20-02-2012

CAPSiDE takes over from the previous managed services provider and GEC gets improved availability for their final clients, with greater efficiency in management and maintenance procedures.

The Client

• GEC, with more than 15 years since its foundation, is the leading consulting firm in Spain at knowledge management and staff training for large companies and organizations. GEC competes on a global scale and is also present in many European conuntries, USA and China.

• Develops innovative and breakthrough e-learning solutions, commercial web portals, value-added software, customized contents, virtual communities and powerful tools for the administration and management of the corporative trainings, with a great amount of experience in big and complex projects.
• GEC has multinational major clients from the IBEX35, in industries as diverse as banking, insurance, automotive, Telco, utilities, health or retail.
• A significant part of the services provided by GEC look for the maximum training efficiency, so they are on-line. Therefore the criticity level is really high. Systems administration is a key piece that must guarantee the proper performance and availability of the commercial and e-learning online portals.
• You can visit the Official Website of GEC.

The Challenge

• Takeover from the previous managed services provider without any impact on the normal operation and availability of the services provided by GEC to its customers.
• Improve the level of service provided to GEC with solutions to increase efficiency, availability and scalability of the platform.
• Build a real partnership spirit in the relationship with GEC, both day to day and in the medium/long-term strategy.

Needs

• Proactively manage all of GEC's service elements using a fully customized monitoring system for a platform in constant evolution.
• Reduce power consumption of the platform optimizing the physical machines usage and consolidating many services on virtual machines.
• Improve the platform's management procedures, the systems administration and support workflows.
• Create and execute an action plan to reducesthe complexity and the costs of the systems.

What CAPSiDE did...

• Study and initial assessment of the situation of the platform.
• Design in conjunction with GEC an improvement plan to increase the infrastructure's efficiency that was degraded in the previous stage
• Full restructuration of the racks, including re-wiring and improvements on power efficiency.
• Virtualization of multiple machines to reduce costs.
• Rethinking of the backup's policy.
• Harmonization of operating systems and the technological baseline.
• Increased checkpoints in the monitoring system providing better supervision

Results and benefits for the client